Our Privacy Policy was last updated and posted on October 27, 2020. It governs the privacy terms of the website &, sub-domains and any associated web-based applications (the “Platform”), as owned and operated by Sahl Bahrain (“Sahl” or “We” or “Us”) and “You” or “Your” refer to the Users and collected by food outlet, not limited to restaurant, bar, hotel (“Merchant”).
Your privacy will be strictly safeguarded. Accordingly, we have developed this Policy in order for you to understand the process of collecting Personal Information and the use of that information by the Merchant and Sahl. Should you have any questions regarding the collection and use of Personal Information, you can contact us at or the Merchant. The following outlines our Privacy Policy:

• Before or at the time of collecting Personal Information, Merchant will identify the purposes for which information is being collected.

• Merchant will collect and use Personal Information solely with the objective of fulfilling those purposes specified by Merchant and for other compatible purposes, unless Merchant obtain the consent of the individual concerned or as required by law.

• Merchant will only retain Personal Information as long as necessary for the fulfillment of those purposes.

• Merchant will collect Personal Information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

• Merchant will protect Personal Information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

• Merchant will make readily available to customers information about our policies and practices relating to the management of Personal Information.


We follow all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. We utilize the Personal Data you offer in a way that is consistent with this Personal Privacy Policy. If you provide Personal Data for a particular reason, we could make use of the Personal Data in connection with the reason for which it was provided. For example, registration info sent when developing your account, might be used to suggest products to you based on past acquisitions. We might use your Personal Data to offer access to services on the Platform and monitor your use of such services. We may also utilize your Personal Data and various other information gathered through the Platform to assist us with improving the material and functionality of the Platform, to much better comprehend our users, and to improve our services. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.


"Personal Data" is defined under the PDPL as any information of any form related to an identifiable individual, or an individual who can be identified, directly or indirectly, particularly through their personal identification number, or one or more of their physical, physiological, intellectual, cultural or economic characteristics or social identity.

"Sensitive Personal Data" is a subset of personal data. It is personal data which reveals, directly or indirectly, the individual's race, ethnicity, political or philosophical views, religious beliefs, union affiliation, criminal record or any data related to their health or sexual life. Sensitive personal data requires more rigorous treatment by data controllers.

Information We Collect

Generally, you control the amount and type of information you provide to us when using our Platform. As a user, you can browse our Platform to find out more about our Platform. You are not required to provide us with any Personal Data as a user.

We collect Personal Information whenever you provide it to us. This Personal Information may include the following:

• full name;
• mailing address;
• e-mail address;
• contact number.

Computer Information Collected

When you use our Platform, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Platform. Such information is typically considered non Personal Information. We also collect the following:

• Cookies - Our Platform uses "Cookies" to identify the areas of our Platform that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our Platform. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our Platform correctly or at all. We never place Personal Data in Cookies.

• Geographical Information - When you use the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display information with relevant data or advertisements. We will not share your current location with other users or partners. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.

• Automatic Information - We automatically receive information from your web browser or mobile device. This information includes the name of the Platform from which you entered our Platform, if any, as well as the name of the Platform to which you're headed when you leave our Platform. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Platform provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Platform.

• Log Data - Like many Platform operators, we collect information that your browser sends whenever you visit our Platform ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Platform that you visit, the time and date of your visit, the time spent on those pages and other statistics.

How We Use Your Information

We use the information we receive from you as follows:

• Enhancing the quality of our customer services;
• Processing of inquiries by Merchant(s);
• Further improvements to our services and Platform;
• Helping resolve any disputes;
• Carrying out troubleshooting activities;
• Conducting surveys for the purpose of market research; and
• Supplying our customers with information on our products and services.

How We Share Information

We may disclose your Personal Information to:

• our employees, consultants and service providers;
• our infrastructure providers;
• law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law.
Reasons We Collect and Use Your Personal Information
We may use your information in the following ways:

• where it is necessary to perform our contract with you;
• where it is required by law;
• where you have provided consent, provided that you can withdraw this consent at any time; and
• where it is necessary for our legitimate interests as a business.

Your Rights

Various rights may be available to you, depending on the circumstances and the applicable law. We summarise key rights likely to be available to most data subjects:

• Withdraw consent: When personal information is processed on the basis of consent, you may withdraw consent at any time, although such withdrawal will not affect the lawfulness of processing occurring prior to such withdrawal;

• Access and rectification, etc: You may request access to and rectification or erasure of personal information, or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;

• Objecting and restricting: You may object, on legitimate grounds, to the processing of your personal information, or request that processing be restricted; and

• Complaints: If you believe that your data protection rights may have been breached, you may lodge a complaint with the relevant data protection authority.

If you would like to exercise any of the above rights, or any other rights available to you pursuant to applicable law, please contact us at

Children and Parents

Our Platform is generally not intended for persons under 13 years of age. Sahl does not knowingly solicit or collect personal information from or about children on its Platform except as permitted under applicable law. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by contacting us at

Links to Other Website

Our Platform may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your Personal Information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your Personal Information. Should you decide to stop receiving online marketing information sent by third-party companies, you are kindly asked to contact us at


Merchant may provide paid products and/or services within the Service. In that case, Merchant use third-party services for payment processing (e.g. payment processors). Merchant will not store or collect your payment card details. That information is provided directly to third-party payment processors such as Stripe/Benefit, whose use of your Personal Information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.


The Data of the users of Sahl is securely protected from unauthorized access. The measures Merchants take to guarantee that your Data is protected from any alterations, accidental or unlawful destruction, and accidental loss. Merchant always exert reasonable efforts in order to ensure the protection of your Data against misuse, loss or alteration by third parties. But you should also be aware that when information is transmitted over the Internet, transmissions are subject to a certain amount of risk. The security tools employed and the procedures implemented to ensure the limitation of any access to personal and private information. With these tools and procedures, access by unauthorized users is located to prevent it. We are proud to offer security measures that abide by high industry standards. That is why we have not yet received complaints regarding cases of penetration of our security system. But there is always a certain amount of risk of thieves who may thwart the security system we implement.


Please note that subscribers receive email messages from Sahl informing them of products, improvements, new services offered, notices of scheduled services, etc. Should you choose to opt-out of receiving such emails, you can suspend your subscription.

Retention of Information

Merchant retain personal data for as long as you are a User in order to meet the contractual obligations to you, and for such longer period as may be in legitimate interests and to comply with legal obligations. Our data deletion process is Merchant enabled and Merchant is able to remove customer data on request. They capture the customer details via the Sahl digital menu. Customer when served, their data is moved to the archive. From the Archive, the Merchant is able to delete at any time. The Merchant may also remove their entire menu at anytime thereby removing all their data.

Privacy Policy Updates

We may need to introduce periodic changes to our Privacy Policy statement. We may also need to introduce periodic changes to the manner in which we or the Merchant use your Data in connection with any changes we make in our privacy practices. In the event of such changes, you will be informed of the specific changes to our Privacy Policy through a prominent notice published on our Platform.

Contact Us

If you have any questions about this Privacy Policy or the manner in which we or our third party treat your Personal Information, the practices of the Platform, your dealings with the Platform, or if you have technical problems, you may contact us at or the Merchant. Sahl or the Merchant will respond to all mail or email from you with questions about privacy, including the types of Personal Information stored on the Merchant database, and requests to delete or rectify such Personal Information.
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